色見本

サイズ表

採寸ガイド

SHIPPING & RETURNS

品質保証

Shipping Information for Made-To-Order Items

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Please Note: In DressFirst.com , each dress is made from scratch according to customers' specifications. Currently we need 9-11 days for Wedding Party & Special Occasion Dresses, Celebrity Dresses, and 11-13 days for Wedding Dresses. Thank you for your patience.

Before your order is shipped, DressFirst.com has to process your order and put all your items through its strict quality control tests. Because of this, Total Delivery Time is different from shipping time alone.

Total Delivery Time = Processing Time + Shipping Time

Processing Time

The process time is 9-11 days for Wedding Party, Special Occasion & Celebrity Dresses, and 11-13 days for Wedding Dresses.

Shipping Time

It takes about 3-15 working days for the package travel from our facilities to your destination, the exact shipping time is based on the shipping company (UPS, DHL, USPS, etc) standard and the shipping method you have chosen.

Expedited Shipping
This shipping method is the fastest available. Delivery times are between 5-6 days to all major destinations. Shipping cost vary from different items.

Standard Shipping
Standard shipping takes a bit longer than expedited shipping but costs less. Delivery times are between 5-9 days to all major destinations.

Super Saving Shipping

Super Saving Shipping is the most cost-efficient shipping method. Delivery times are between 15-20 days to all major destinations.

General Return Policies

1. Contact DressFirst.com Customer Service to initiate the return process within 14 days upon receiving your item(s).

Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package.

2. Mis-shipped products: Once we have confirmed your mis-shipped items (item shipped was not item ordered), we will be responsible for item exchange and postage will be on us. You may also return the product and get a full refund including postage.

3. Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund.

Please note that we will not accept any returned items by the color difference which is caused by your display monitor or the weather condition.

Specific Policies for Our Items

Order Cancellation

We understand that it is a very important undertaking to order a dress for your special occasion, and our cancellation policy was created with bearing this in mind. However, it is important to note that our dresses are made to order, and once the tailoring process has begun the materials cannot be reused. The good news is that after placing your order, there is still time for you to change your mind. For further details, please refer to our cancellation policy below.

Cancellation Policy

- Unpaid orders will be cancelled automatically after 5 days. We receive hundreds of test orders each day which our members are using to quote certain cart contents and save the invoice for later reference.

- Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.

- Orders cancelled 24 to 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 80% of the product purchase price, in order to cover the material cost.

- Orders cancelled 72 to 120 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price, in order to cover the material cost and necessary labor cost.

- Orders cancelled more than 120 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost.

- Once your order has been shipped, it can no longer be cancelled.

- Orders that are not paid within 120 hours will be canceled automatically by our system.

If you would like to cancel your order, please login to My Orders, select the order you need help with, and request a cancellation.

Returning For Replacement or Refund

Your satisfaction is of utmost importance to the DressFirst.com Team. Upon the arrival of your package, it is suggested that you check and make sure the dress has been made in accordance with your order specifications. Please try on your dress as soon as possible without altering, removing the tags, or washing the dress.

If you are returning or exchanging dresses or accessories, please make sure they are in their original conditions - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.

Defective, Damaged or Mis-shipped Items

You are qualified to get a full refund if your items are defective, damaged or mis-shipped. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier, which needs to be included in your returned package.

Sizing or Fitting Issues

As all of our dresses are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications.

Size Deviation

If your dress size differs from the specifications of your order by more than one inch, please feel free to choose from the following options:

You are encouraged to find a local tailor to make adjustments. In this case, we will reimburse you for up to 40% of the product price as tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.

Item is the size you ordered but does not fit

Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged.

You can go to a local tailor or a professional seamstress to have the dress re-sized at your own cost:

Please note that if your order specifications differ too greatly from the final sizing request, re-sizing may not be possible.

Color Mismatch

The settings of your computer screen may alter the color of the pictures shown on DressFirst.com . Slight color aberration of your dress and the color shown on screen may not mean that the dress is defective or mis-shipped. However, if you are positive that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.

Items that cannot be returned or exchanged due to hygienic reasons

Perishables, earrings (including jewelry sets containing earrings), and personal care items (including lingerie, etc) are final sale, no returns, no exchanges.

Return Process

1. Submit a return request at Contact Us to Customer Service within 14 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.

Please note that returns will not be accepted without prior approval from DressFirst.com Customer Service.

2. Once DressFirst.com Customer Service has approved your request, we will provide you with return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days once you have received the form. Include the Product Return Form with your return. Please don’t use courier agency like UPS, DHL or FedEx to return the parcel as we will not pay for the Custom fee that might caused.

3. Once received at our facility, your return will be processed in within 24 hours. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account.

Please note that items returned in unacceptable condition will not be processed as refunds and will be shipped back to you.

All PayPal payment can only refund via PayPal, all Credit Card payment will only be refunded to the original Credit Card.

注記: 特別な機会に着用するためのドレスは、既製服のサイズ設定とは異なることにご注意ください。普段着用されるサイズよりも大きいドレスをご注文していることにお気づきになるかもしれません。オンラインで購入される前に、プロに採寸してもらうことを強くお勧めします。
当社のウェブサイトにある全てのドレスは、あなたのカスタムサイズをご提供いただければ、ピッタリのサイズでオーダーメイドが可能です。スタンダードサイズをご注文される場合は、以下のチャートに当てはめることで、あなたの採寸値に最も近いサイズをお選びいただけます。もし採寸値の「バスト」があるサイズに当てはまり、「ウエストまたはヒップ」は他のサイズに当てはまるといった場合は、一番大きい採寸値に従って選ぶことをお勧めします。ドレスは、技術のあるテーラーやプロの裁縫士に依頼すれば簡単にお直しすることが出来ます。

サイズ表 » 採寸方法

US Size	UK Size	EU Size	AU Size	バスト	ウエスト	ヒップ	首の窪み（鎖骨と鎖骨の間）から床まで(裸足)
0	6	32	6	80	62	88	145
2	8	34	/	83	65	91	147
4	/	36	8	85	67	93	147
6	10	38	10	88	70	96	150
8	/	/	/	90	72	98	150
10	12	40	12	93	75	101	152
12	14	42	14	97	79	105	152
14	/	44	/	100	83	109	155
16	16	46	16	104	86	112	155
16W	18	48	18	109	92	116	155
18W	20	50	20	114	98	121	155
20W	22	52	22	119	104	126	155
22W	24	54	24	124	109	131	155
24W	26	56	26	130	115	136	155
26W	28	58	28	135	121	141	155

US Size	UK Size	EU Size	AU Size	バスト	ウエスト	ヒップ	首の窪み（鎖骨と鎖骨の間）から床まで(裸足)
0	6	32	6	31 ½	24 ½	34 ¾	57
2	8	34	/	32 ½	25 ½	35 ¾	58
4	/	36	8	33 ½	26 ½	36 ¾	58
6	10	38	10	34 ½	27 ½	37 ¾	59
8	/	/	/	35 ½	28 ½	38 ¾	59
10	12	40	12	36 ½	29 ½	39 ¾	60
12	14	42	14	38	31	41 ¼	60
14	/	44	/	39 ½	32 ½	42 ¾	61
16	16	46	16	41	34	44 ¼	61
16W	18	48	18	43	36 ¼	45 ½	61
18W	20	50	20	45	38 ½	47 ½	61
20W	22	52	22	47	40 ¾	49 ½	61
22W	24	54	24	49	43	51 ½	61
24W	26	56	26	51	45 ¼	53 ½	61
26W	28	58	28	53	47 ½	55 ½	61

US Size	バスト	ウエスト	ヒップ	首の窪み（鎖骨と鎖骨の間）から床まで(裸足)

US Size	バスト	ウエスト	ヒップ	首の窪み（鎖骨と鎖骨の間）から床まで(裸足)

標準的なドレスの鎖骨の間の窪みから裾までの寸法は、ハイヒールを履いた場合を考慮して、2インチ（約5 cm）余計に長くなっています。

羽織りものサイズ
US Size	0		2		4		6		8		10		12		14		16
UK Size	6		8		/		10		/		12		14		/		16
EU Size	32		34		36		38		/		40		42		44		46
AU Size	6		/		8		10		/		12		14		/		16
	インチ	cm	インチ	cm	インチ	cm	インチ	cm	インチ	cm	インチ	cm	インチ	cm	インチ	cm	インチ	cm
ショルダー	14 ¾	37.5	15	38	15 ¼	38.5	15 ½	39.5	15 ¾	40	16	40.5	16 ½	42	16 ¾	42.5	17 ½	44.5
肩からバストまで	9 ¼	23.5	9 ½	24	9 ½	24	10 ¼	26	10 ½	26.5	10 ½	26.5	10 ½	26.5	10 ½	26.5	10 ½	26.5
アームホール	15 ¾	40	16	40.5	16 ½	42	16 ¾	42.5	17	43	17 ½	44.5	17 ¾	45	18	45.5	18 ½	47
バスト	31 ½	80	32 ½	83	33 ½	85	34 ½	88	35 ½	90	36 ½	93	38	97	39 ½	100	41	104

羽織りものサイズ
US Size	16W		18W		20W		22W		24W		26W
UK Size	18		20		22		24		26		28
EU Size	48		50		52		54		56		58
AU Size	18		20		22		24		26		28
	インチ	cm	インチ	cm	インチ	cm	インチ	cm	インチ	cm	インチ	cm
ショルダー	17 ¾	45	18 ¼	46.5	18 ¾	47.5	19 ¼	49	19 ¾	50	20 ¼	51.5
肩からバストまで	11 ½	29	12	30.5	12	30.5	12 ¾	32.5	13 ½	34.5	13 ½	34.5
アームホール	19	48.5	20	51	21	53.5	22	56	22 ¾	58	23 ½	59.5
バスト	43	109	45	114	47	119	49	124	51	130	53	135

採寸ガイド

A perfect-fitting dress starts with perfect measurements. Before ordering a made-to-order dress from DressFirst.com, we strongly recommend you to find a professional local tailor who can help you measure accurately. Here, we'll show you which measurements are needed and how to correctly take them. Warning: measuring yourself at home is trickier than you think! For best results, always have your measurements taken by a professional local tailor.

Watch Us Measure

スタンダードドレス
バスト This is not your bra size! Wear an unpadded bra (your dress will have a built-in bra) Relax arms at sides Pull tape across the fullest part of the bust	ウエストナチュラルウエストの測り方ウエストの一番細い部分です通常はおへそから1インチ上に相当します自然に呼吸ができるようにメジャーを緩めに巻いて測定します	ヒップヒップの最大部の測り方通常はナチュラルウエストから7インチ下に相当します両腰骨を通るように測定します
ショルダー肩の関節の端から、肩の曲線に沿い、首の付け根の中央部分を通って反対側の肩の端まで、計測してください。	首の窪み（鎖骨と鎖骨の間）から床まで(裸足) 両足を揃えてまっすぐに立ちます裸足で測定します鎖骨の間の窪みから始めて床までまっすぐに測定しまハイヒールに合わせるにはフルレングスドレスやトレーン付きドレスでは特注サイズに 5 cm 追加します	身長両足を揃えてまっすぐに立ちます裸足で測定します鎖骨の間の窪みから始めて床までまっすぐに測定します


マタニティドレス
アッパーバスト両腕を体の横でリラックスさせます胸部の一番高いところを測定します腕のすぐ下で測定します	バスト This is not your bra size! Wear an unpadded bra (your dress will have a built-in bra) Relax arms at sides Pull tape across the fullest part of the bust	アンダーバスト胸のすぐ下を測定します	腹部腹部の一番大きい部分の測り方お腹の周囲を測定します体を楽にできるようにメジャーを緩めに巻いて測定します
ヒップヒップの最大部の測り方通常はナチュラルウエストから7インチ下に相当します両腰骨を通るように測定します	首の窪み（鎖骨と鎖骨の間）から床まで(裸足) 両足を揃えてまっすぐに立ちます裸足で測定します鎖骨の間の窪みから始めて床までまっすぐに測定しまハイヒールに合わせるにはフルレングスドレスやトレーン付きドレスでは特注サイズに 5 cm 追加します	身長両足を揃えてまっすぐに立ちます裸足で測定します鎖骨の間の窪みから始めて床までまっすぐに測定します

ブライダル用ジャケット/ 小さな羽織りもの
バストブラのサイズではありません! メジャーが背中を通ってバストの一番高い位置を通るように測定してください。	ショルダー肩の関節の端から、肩の曲線に沿い、首の付け根の中央部分を通って反対側の肩の端まで、計測してください。	腕の長さ肩から手首までを測定します。	アームホール肩の一番上から、肩の前、わきの下、肩の後ろを通って１周を測定します。

スタンダードドレス
バスト This is not your bra size! Wear an unpadded bra (your dress will have a built-in bra) Relax arms at sides Pull tape across the fullest part of the bust	ウエストナチュラルウエストの測り方ウエストの一番細い部分です通常はおへそから1インチ上に相当します自然に呼吸ができるようにメジャーを緩めに巻いて測定します	ヒップヒップの最大部の測り方通常はナチュラルウエストから7インチ下に相当します両腰骨を通るように測定します
ショルダー肩の関節の端から、肩の曲線に沿い、首の付け根の中央部分を通って反対側の肩の端まで、計測してください。	首の窪み（鎖骨と鎖骨の間）から床まで(裸足) 両足を揃えてまっすぐに立ちます裸足で測定します鎖骨の間の窪みから始めて床までまっすぐに測定しまハイヒールに合わせるにはフルレングスドレスやトレーン付きドレスでは特注サイズに 5 cm 追加します	身長両足を揃えてまっすぐに立ちます裸足で測定します鎖骨の間の窪みから始めて床までまっすぐに測定します

色見本

Shipping Information for Made-To-Order Items

General Return Policies

Specific Policies for Our Items

Order Cancellation

Returning For Replacement or Refund

Return Process

サイズ表 » 採寸方法

採寸ガイド

Watch Us Measure

スタンダードドレス

マタニティドレス

ブライダル用ジャケット/ 小さな羽織りもの